Frequently asked questions
Wherever possible we do our best to provide you with answers to common issues. Take a moment to look through the questions available to see if an answer already exists.
- Why does my simulator display the message 'This simulator requires a later version of the Adobe Flash Player' when I have the latest version installed?
- Why does the processor not work and the fault LED come on?
- Why are mapped drives lost when a Vista administrator is elevated
- Why does my SRS remote get stuck on 'FIND NET'?
- Why do I have an additional lesson (Impact on the Sun's Energy) in my Exploring Science module when I didn't order it, and why does it not work?
- I receive a 'C:\ProgramData…… Access is denied' error while installing eContent modules or SRS on Windows Vista.
- M3Gate will not open my .wml file
- Activating Rockwell software
- LJSample folder contents not as expected following installation of PSD1 - Computer Programming module
- Does LJ software support Windows Vista?
- Why does the eContent Question Assistant show incorrect information?
- Why do some application links in eContent not work?
- Why can't I see the Kodak camera in PhotoImpact?
- 'File' license has expired
- Unable to reinstall a module
- Adobe Flash install may fail with 'Error 1904'
- The second button on the eContent installation screen does not work. How can I install Applications and Presentations on a local PC?
- Why do the metric print margins in eContent material appear incorrect?
- What is the minimum specification of computer needed to run any of the scanTEK engineering modules?
- What is the minimum specification of computer to run Living with Science?
- Error running Voice Assist
- ScanMath not working
- Why does my ClassAct management system mimic screen keep adding new workstations?
- How can I stop the Windows task bar obscuring icons and text?
- AutoLab html does not load flash files
- Why am I unable to receive satellite images?
- Configuration problem setting up Netscape in Working with the Internet
- ST290 PLC software locks up.
- My Autolab Panel Trainer does not respond correctly
- The Spoons program does not function correctly
- How can I select multiple lines in AutoCAD?
- What effect will Windows XP Service Pack 2 have on my ClassAct and ClassCampus systems?
- How do I export a report to Excel
- Student does not appear in Class Scheduler
- I can't broadcast or send messages
- Can I change the font on reports?
- Thermoject not working
- You are not licensed to run this module
- ClassAct SRS Adhoc Instant Questions
- ST240 Robot not responding
- Deleting old templates without losing work completed.
- Auto remediation will not run
- On Screen Manual will not run
- Pneumatic Pistons won't work
- Input past end of file opening the glossary in Digital Photography.
- Why does the computer connect to the camera, but all I see on the monitor is a black screen during playback or capture?
- Why does the computer fail to recognise the new hard drive?
- Why does the overlay function not work?
- Why is the computer reporting that the data transfer rate is not sufficient?
- Turn off the Answers?
- Why does the GPS unit only find two satellites?
- Why does the submarine explode immediately?
- What voltage are the red and green lights?
- What pressure should I set the regulator to?
- How can I free the piston, it appears to be stuck?
- When I want to "Save the Settings", what do I enter for the robot serial number?
- How do I correctly enter the program in assignment 4?
- Why does my robot make a grinding noise and refuses to turn?
- Why does the the program report "check connections"?
- Why is my Robotek unit unable to communicate with parallel port?
- Why is my robot behaving erratically?
- Why does one or more of the robots joints refuse to work?
- Who puts the rocket together?
- In the Space Rescue program, why does some of the text appear at the wrong size?
- Why does the speed dial on the Aerostream not register a reading?
- Why is the Aerostream Monitor unable to communicate with parallel port?
- How can I install the "Ultimate Human Body" software on a network drive?
- Why are the Logal software buttons missing labels?
- Why do I receive "Error: bwcc.dll" ?
- Printer fails to print
- Why is my Maglev unable to communicate with parallel port?
- Why are the indicator lights gray, not colored?
- Why don't the timing gates or impact sensors work on the Maglev Track?
- How do I correctly test the timing gates?
- Why does the second element not light up?
- Why is the question area blank in the Study Guide software in ITC11?
- Why can't I run the test in the Study Guide Software for ITC11?
- How do I print the report for ITC9?
- ClassAct Lock and Unlock classes
- ClassAct answers not appearing
- Why don't my settings stick, even after rebooting the computer?
- Turn Off Speech or Audio for an on-screen manual
- Turn off the Question Report displayed to the student
- Start the Workstation Launcher Setup Utility
- Handing in Assignment Causes Database Error
- ERROR: "<Program> has caused an error in IPHLPAPI.DLL" when using Windows ME?
- What is Error 43
- What is Error 50 in Classact
- What do the scheduler colours mean?
- What are student based reports
- What is an assignment based report
- What are student response sheets for?
- What does "Compacting the Database" do?
- What cable should I use to connect the Base Unit to the student PC?
- What is the Multimedia Learning Resource (MLR)?
- How do I clear the memory in a D3000 Intelligent Base Unit (IBU) with integral keypad/display, or a D3000 Hand Held Terminal?
- How can I run D3000 CAI without logging on to ClassAct?
- How do I enable faults on the base unit?
- Why is the D3000 test button greyed out on EP base faults?
- Why doesn't my AutoLAB installation run on Windows XP?
- Why is the encoder screen jumpy?
- Why do I receive error 31038 or 22336?
- Why does the computer crash when recording sound?
- Why do I receive "a previously edited file has been saved improperly"?
- Why do stars block the first letter of the sentence in the PowerPoint presentation?
- Why can't the computer open PCX files?
- Why is the Complete.cbt file missing?
- Error - "Failed to load speech engine?"
- Why can't I crack the safe?
- Why can't I find the menu (in notepad) in assignment 5?
- Why does the computer request the student to make sure the CD is in when they record?
- Why are some of the sample files missing in PSD3?
- Why, in assignment 3, Computer Applications, can I not advance to the next screen and am told to re-install?
- Why can't I play the AVI files in assignment 5, Computer Applications?
- Why doesn’t the grid show up in assignment 5, Computer Applications?
- Why is PC Insight unable to read or write user preferences?
- Why does the search in assignment 8 return no results in Electronic Communication?
- Why does the transmitter and receiver not work in Electronic Communications?
- Why is my web browser producing errors in Electronic Communications?
- Why can't I configure Outlook Express to access Hotmail accounts in NS3 - Working with the Internet?
- Why can't I obtain live video or radio streams with the QuickTime software in NS3 - Working with the Internet?
- Why won't the buzzer turn off in assignment 1 of ISS4 Electronics Technology?
- Why do I receive "pico.vxd file missing" when loading the VLAB software?
- Why do I receive "error 3 waiting for ADC" with VLAB?
- Why do I receive
- When running VLAB, why do I receive the message "Error: Can not find adc200.dll"?
- CARA / Windows XP / OSM
- Why does the CARA label appear too large and the text disappear out of the box?
- Make the Launcher start when Windows starts?
- Run two launch codes at the same time?
- Broadcast a message to my class?
- Move or copy a student?
- Move the icons of the PC's on my mimic screen bitmap?
- View the students alphabetically?
- Install Module Templates?
- Log on more than one student to a workstation?
- Error 41 loading an assignment
- Error 40 loading an assignment
- Mimic Screen bitmap image?
- Change the default backup location?
- Why is there no sound?
- Why does completed work not show up in View/Grade work?
- Why can't the Student Workstations connect to the Management PC
- Why is there a red bar on the Student Icon on the mimic screen?
- Printer Error 482
- Database Backups and Corruptions
- Marking Student Attendance
- Change the Score Message displayed to the Student
- Export Report Data from ClassAct
- Import Student/Classes
- Display the grade structure while viewing a report
- Print reports for more than one student
- Set a student extra work
- Deleting Suspended work
- How do I mark 'Instructor Marked' work.
- Allow a student to repeat work
- Error 3040
- Error 3167
- Error 3125
- Lost the password for ClassAct administration
- What does the RED Exclamation mark mean?
- Launcher setup 'access denied'
- Lost your password?
- More icons than workstations on the mimic screen
- Turn off 'Prevent Access' to Windows
- How to remove the pre test from a report?
- How to Archive a Class in ClassAct
- How do I remove unwanted icons from the Network Management screen
- Why does the brake light not respond when I depress the brake pedal
- How do I solve parallel port problems?
- How can I install and use a module if I don't have a ClassAct management system?
- NOVA for windows does not run in ClassAct
- Why am I having difficulty downloading weather information from the Weather monitor?
- Why does my Davis weather unit not respond?
- Why won't the weather software work under Windows XP?
- Why is the Producing Energy software in the wrong language?
- How do I allow pop-ups on Internet Explorer after installing Window XP Service Pack 2?