Computer Troubleshooting

In this Computer Troubleshooting module, students use a virtual computer troubleshooting system to learn logical troubleshooting procedures for PC systems. The scenario-based video segments place the students in real-life work situations where they have to recognise fault symptoms from verbal clues given by the virtual client.

This student-centered module contains all appropriate hardware, software and curriculum materials. It is ideal for stand-alone study or for integration into a modular program environment. The module is available as a 10-assignment exploratory curriculum and a further 30-assignment in-depth curriculum. Throughout the module, questions are used in conjunction with the ClassAct networked management system, providing instant feedback of student performance. Pre and post-tests are used to track acquired learning. Throughout the curriculum, questions are used to track mathematical and reading ability as well as technical understanding. Each assignment also contains questions that track inventory, ensuring that all the items required are available. All assignments are task based, with hands-on tasks forming the core of the student work. These tasks are accompanied by research activities using materials such as on-screen resources or text books.